Salon Policies & Appointment Guidelines

Credit Card on File & Prepayment: To secure your appointment, all clients are required to have a valid credit card on file or prepay for their scheduled service in advance.

Appointment Arrival & Preparation: We ask that all clients arrive on time for their scheduled appointments. For lash extension appointments, please arrive with your lashes thoroughly cleansed and free of makeup, oils, and buildup. If you need to wash your lashes at the salon, our front desk or an available team member will be happy to provide Borboleta Lash Bath Cleanser and direct you to the sink. Please arrive 5–10 minutes early if you plan to do so.

Late Arrivals: If you're running late, please call the salon as soon as possible so we can make any necessary adjustments. Arriving late may affect the time available for your service, and full results cannot be guaranteed. You will still be responsible for the full price of your originally scheduled appointment.

Cancellations & Rescheduling: We understand that life happens and plans change! However, we require at least 24 hours' notice for cancellations, rescheduling, or changes to the length of your appointment. We reserve the right to charge 50% of your scheduled service total, or retain 50% of your prepaid service, for appointments cancelled or rescheduled with less than 24 hours' notice. For missed appointments without notice (no-shows), we reserve the right to charge or retain 100% of the scheduled service total. If you have prepaid for your appointment and reschedule with at least 24 hours' notice, your full prepaid balance will transfer to your next appointment.

We understand that unexpected circumstances arise, and enforcement of these policies is ultimately at the discretion of your service provider.

Refunds & Product Returns: We do not offer refunds for services performed. Returned products are eligible for store credit only. Your satisfaction is important to us! If you are unhappy with your service, we encourage you to communicate directly with your service provider so we have the opportunity to address your concerns. We welcome all feedback, positive or negative, as it helps us continue improving your experience.

If you have additional questions or concerns, please contact the salon and ask to speak with management or reach out to us via email.

Effective Date: November 1st, 2026

The Freckled Fawn Salon Spa values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how it is protected when you visit our website, book an appointment, or communicate with us.

Information We Collect
We may collect personal information that you voluntarily provide, including your name, email address, phone number, appointment details, service preferences, and other information submitted through our website or booking platform. Our website may also automatically collect certain information, such as your IP address, browser type, device information, and website activity through cookies and similar technologies.

How We Use Your Information
We use collected information to:

• Schedule, manage, and confirm appointments through Boulevard.
• Send appointment reminders, confirmations, and service-related notifications.
• Respond to questions and customer inquiries.
• Process payments and manage transactions.
• Share salon news, updates, and promotional offers when you have opted in to receive them.
• Improve our website, services, and customer experience.

How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share necessary information with trusted third-party service providers, including Boulevard, payment processors, website hosting providers, and communication platforms, solely to support our business operations and provide our services.

Mobile Information Privacy
No mobile information or personally identifiable information will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates. This includes mobile phone numbers and SMS consent information collected through our website, booking platform, or other communication channels.

Text Message Communications
If you opt in to receive text messages from The Freckled Fawn, you may receive appointment reminders, confirmations, salon updates, or promotional messages based on your consent.
Message frequency may vary. Message and data rates may apply. You may opt out at any time.

Cookies and Third-Party Services
Our website may use cookies and similar technologies to improve functionality and understand website traffic. We may also use third-party services, including online booking platforms and social media integrations, that have their own privacy policies. We encourage visitors to review the privacy policies of any third-party websites or services they use.

Information Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure.

Your Privacy Choices
You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements. You may also unsubscribe from promotional emails or text messages at any time.

Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact The Freckled Fawn through our website or call the salon directly.