Time is very valuable here at The Freckled Fawn to ensure that all clients are provided with the best look possible. For this reason, we please ask that you be on time to all of your appointments. We also ask that you thoroughly clean lashes prior to your extension touch-up appointments. We understand that life happens and if you need to clean your lashes before your appointment begins you may ask the front desk or an available employee to supply you with Borboleta Lash Bath Cleanser and direct you towards the sink where you can clean your lashes and prepare for your appointment. Please try to arrive 5 to 10 minutes prior to your scheduled appointment time in such a case. In the event that you should be tardy, we ask that you be considerate and call to inform us of your situation so that we may take necessary action or make special arrangements accordingly. Please be aware that if you are late to your appointment, full results cannot be promised; In the event you are late, you will still be expected to pay the full price of the originally scheduled appointment time. In the event that you need to cancel or reschedule your appointment OR adjust the length of your appointment time, we ask that you please notify us no less than 24 hours before your scheduled appointment time.
At The Freckled Fawn, we enforce a strict but reasonable policy. We understand that an occasional missed appointment due to unavoidable events can happen. However, the final decision of the following strictly enforced policy is up to your service provider.
WE RESERVE THE RIGHT: to charge your credit card 50% of your scheduled service or retain 50% of your prepaid scheduled service, when cancelling or rescheduling less than 24 hours prior to your scheduled appointment.
WE RESERVE THE RIGHT: to charge or retain 100% of the scheduled services on "no-shows". Please know if you have pre-paid for your appointment and call to reschedule before the 24 hour mark, your full balance will transfer to your next appointment.
Unfortunately, we do not offer refunds for services performed. We only offer product credit for returned products. If for any reason you feel dissatisfied with our services, we strongly encourage open communication with your service provider. We appreciate all feedback, negative or positive, from our clients to better serve you. If you feel that you have any questions or concerns beyond the capability of your service provider, you may call and ask to speak to management or email us. Thank you for your business in advance.