Time is very valuable here at The Freckled Fawn to ensure that all clients are provided with the best look possible. For this reason, we please ask that you be on time to all of your appointments. We also ask that you thoroughly clean lashes prior to your extension touch-up appointments. We understand that life happens and if you need to clean your lashes before your appointment begins you may ask the front desk or an available employee to supply you with Novalash CleanLash Makeup Remover Pads and/or a mild soap and direct you towards the sink where you can clean your lashes and prepare for your appointment. Please try to arrive 5 to 10 minutes prior to your scheduled appointment time in such a case. In the event that you should be tardy, we ask that you be considerate and call to inform us of your situation so that we may take necessary action or make special arrangements accordingly. Please be aware that if you are late to your appointment, full results cannot be promised; In the event you are late, you will still be expected to pay the full price of the originally scheduled appointment time. In the event that you need to cancel or reschedule your appointment OR adjust the length of your appointment time, we ask that you please notify us no less than 48 hours for appointments over an hour in length, or 24 hours for appointments an hour or less in length, before your scheduled appointment time. At The Freckled Fawn, we like to enforce a strict but reasonable policy. We understand that an occasional missed appointment due to unavoidable events can happen. However, the final decision of the following strictly enforced policy is up to your Certified Eyelash Extensionist and by signing our form, you have read, understood, and agreed to comply with our policy.
WE RESERVE THE RIGHT: to charge or retain at least 50% of the
scheduled service price when cancelling or rescheduling less than 48 hours prior
to your scheduled appointment. WE RESERVE THE RIGHT: to charge or retain
100% of the scheduled services on "no-shows". Please know if you have pre-paid
for your appointment and call to reschedule before the 48 hour mark, your full
balance will transfer to your next appointment. Unfortunately, we do not offer
refunds for lash services performed. We only offer product credit for returned
products that have been opened or used. If for any reason you feel dissatisfied
with our services, we strongly encourage open communication with your lash
artist. We appreciate all feedback, negative or positive, from our clients to
better serve you. If you feel that you have any questions or concerns beyond the
capability of your lash artist, you may call and ask to speak to management or
email us. Thank you for your business in advance. By signing our form, you are
stating that you have read and discussed the contents of this page with your
Certified Eyelash Extensionist and that you comply with the policies enforced.